Shipping policy

Shipping Policy

You are responsible for providing the correct shipping details.

We will provide a tracking number by email.

It takes up to 3 days for your tracking information to appear on the shipping company’s website.

Affected by the covid-19 epidemic, it may take longer to transport the products.

We are very sorry for this. Please wait patiently.

PROCESSING SHIPPING POLICY

We offer all products for US delivery.We only provide transportation services in the US. All orders adopt uniform transportation standards. Mail services are not provided outside US.

Customs & Import Tax

Our US orders will not increase taxes, value-added tax or other hidden fees. You pay us the amount you see on the order screen, which is the product subtotal + shipping.

SHIPPING FEE：

1、Free shipping for orders over $50.00

2、$9.95 shipping fee for less than $50.00

Ships via: EMS express

SHIPPING TIME

The Time for your item(s) to travel from our warehouse to your destination.Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order.

TOTAL TIME TO RECEIVE YOUR ORDER

Processing time: Up to 3 business days. ( except holidays ) .

Shipping Time: Between 10 – 22 business days

If for any reason you do not receive your package, we will cover the cost of the reshipment.

Customer satisfaction is indispensable to us. If you’re not happy with your purchase, feel free to contact us.

Email：info@defenseial.shop

OTHER FAQS

1.How to track my order?

After processsing the order,you can contact us through info@defenseial.shop. We will notify you that the order has been sent out.Please note that we do not provide cash on delivery.

Use the following URL and your order number to track your order query, https://www.17track.net/cn

2. Can I cancel the order?

All orders will be automatically processed and shipped immediately after placing the order. If you want to cancel an order, please send a cancellation request via email within 12-24 hours after placing the order. If the order has not been shipped, you will get a refund. Once transportation is arranged, it cannot be cancelled.

3.Can the order be shipped on Sundays and public holidays?

I’m sorry that we do not provide delivery service on Sundays and public holidays.

4.Do I need to pay the tariff or any other tax fee ?

In US, customer shall be responsible for any taxes, duties and charges levied in the area where the Products are transported, including but not limited to any sales or use tax, value added tax or duties.

5.What should I do if I receive damaged or defective items?

Please contact info@defenseial.shop and provide at least a photo or a video with the detail of the item. After confirming the problem, we will resend new products or send new part to replace the defective one to solve the problem.